Our response to COVID-19

Our response to COVID-19

Written by: Helen Reimer & Dr. Mark Reimer

The health and well being of everyone is exceedingly important. We care about our customers, our staff, and everyone’s families and loved ones. It goes without saying that we are following all medical directives to keep everyone as safe as possible.

We have restricted our in-person offerings to include ONLY medically necessary non-elective services, until further notice. We are asking for a medical order from an attending physician that our service is medically necessary before we provide it. Both our caregiver and our customer will complete the actions required by public health beforehand, such as symptom screening before a visit and whatever additional measures may be deemed necessary. We will of course follow social distancing precautions when not providing person-to-person care. We have a limited supply of personal protective equipment with which we can provide services. Efforts are underway to obtain more. A significant concern is the risk of transmission by asymptomatic but contagious caregivers who may be working at multiple facilities who risk spreading the infection from one site to another. For this reason, we are working to minimize this scenario as much as possible.

We also offer other services such as delivery of groceries and errands which do not require personal contact. Please call us if you require this service. It is billed at the caregiver rates (the lowest cost rates we have), plus visit fee. Online services continue unaffected, such as counselling.

We know that isolation is real and we want our care for you to continue. Our supportive care options, which are FREE OF CHARGE, continue. In fact, we are increasing our free online offerings. You will see more webinars, online concerts and virtual get-togethers coming soon. We invite everyone to take part in these as a way to expand and to maintain your community. Maybe you’ll make some new friends too! You’ll have the opportunity to take part in interesting (we hope!) and interactive discussions that may make this time of social isolation a little more bearable. If you have topics you would like us to cover, please let us know. We’re eager to hear from you.



About the authors:
Dr. Mark Reimer and Helen are the founders and owners of Freiheit Care Inc.